Sales, Customer Service
Customer Service Representative
Elgin, Illinois
Description
Under the direction of the Inside Sales Manager, the Customer Service Representative works independently and cooperatively with members of the sales team to respond to customer inquiries while proactively cultivating existing accounts for growth. Experience with electric motors, pumps, compressors, fans, extruders, conveyors and other industrial equipment is a plus.
Responsibilities
Provides superior customer service to customers via telephone and email
Accurately enters, tracks, and prepares quotes, orders, backorders, and RMAs
Documents all communication, sales activity and market data in CRM system
Increases account penetration by regularly calling on existing customer accounts
Engages customers into ‘closing’ conversations on every call as means to increase sales
Monitors scheduled shipment dates to ensure timely delivery and expedite as needed
Develops and maintains product knowledge to successfully interpret customer needs and recommend products and solutions
Meets professional goals and works effectively with other team members
Enthusiastically participates in process improvements and ongoing training
Maintains proficiency in using computer, data entry and other common office equipment and software
Follows company policies and procedures
Presents a professional image to customers and vendors
Performs other duties as assigned
Requirements
Minimum 3-years customer service experience in a related industry
Strong phone presence and high comfort level dealing with technical and sometimes complex requirements
Mechanical abilities and aptitude with technical understanding of manufacturing a plus
Demonstrates excellent oral and written communication
Ability to manage time effectively and work independently
Ability to manage change pro-actively in response to customer and sales staff needs
Proficiency in Microsoft Office software (Outlook, Excel, Word)
High School degree or equivalent mandatory - Technical or vocational school training a plus
Positions Available:
1
Hourly
Full-Time, Part-Time
B2B, data entry, customer service